ERROR: This download has been disabled. Please contact support.

This error is generated when you exceed the download limit for a license file. The download limit for OverDrive Audio Books is 3 attempts. This means that you will receive this message if you click the download button more than 3 times.

This error may also occur if you are having trouble with a download and were able to get some parts of the book but not the entire book.

If you were able to download some parts of the book, try this:
1. Open the OverDrive Media Console.
2. Right-Click the title of the book, and select 'Download Part(s)'.
3. In the 'Download Part(s)' dialog box, choose which part(s) you would like to download by placing a checkmark next to the desired part(s), then click the 'OK' button.

If this does not fix the problem, please contact library support to reactivate your download link.